FAQ

How long does shipping take?

Shipping times vary by location. Most orders arrive within 7–15 business days. You’ll receive a tracking number once your order ships.

How do I track my order?

Visit our Track Order page and enter your order number and email to see real-time updates.

Do you ship internationally?

Yes — we ship worldwide! Shipping fees and times depend on your region.

Can I cancel or change my order?

Orders can only be cancelled or modified within 12 hours of purchase. Contact us as soon as possible for assistance.

What’s your return policy?

We accept returns within 30 days of delivery, as long as the item is unused and in original packaging. See our Return Policy for full details.

My item arrived damaged. What should I do?

We’re so sorry! Please email us at [your email] with your order number and a photo of the damage. We’ll replace it or issue a refund right away.

Are your products safe to use daily?

Yes. All NERVANA™ products are designed for regular, non-invasive use, and are selected based on user safety, comfort, and proven wellness benefits.